By following this procedure, the school district can ensure efficient and effective management of technology requests, while also maintaining control over resource allocation and prioritizing security and access control.

1. Request Submission:

• Platform: Staff members must submit all technology requests through the Incident IQ tech help desk platform. New Ticket, Other Requests, & Request New Equipment

• Request Details: When submitting a request, staff should provide clear and concise information, including:

  • Problem Description: A detailed explanation of the technology issue or need.

  • Impact: How the issue or need affects daily operations or student learning.

  • Priority: The urgency of the request (e.g., low, medium, high, critical).

  • Specific Requirements: Any specific hardware, software, or technical specifications needed.

2. Request Vetting and Approval:

• Technology Department Review:

  • The Incident IQ system will automatically route requests to the appropriate technology department team member.

  • The technology team will review the request to determine its feasibility, potential impact, and alignment with district technology standards.

  • If the request is feasible and aligns with district standards, the technology team will forward it to the requester's immediate supervisor or administrator for approval.

• Supervisor/Administrator Approval:

  • The supervisor or administrator will review the request and assess its priority and impact on their department or school.

  • They will either approve or deny the request, providing feedback to the requester and the technology department.

3. Request Fulfillment:

• Approved Requests: Once a request is approved, the technology department will:

  • Generate a quote from a vendor for the technology being requested

  • Work with the Business Office to use appropriate funds 

  • Properly Inventory the technology upon arrival. 

  • Assign the appropriate technician to deploy the new technology resource. 

• Denied Requests: If a request is denied, the requester will be notified of the reason for the denial and may be offered alternative solutions or options.